Sinotruk has established good strategic partnership with many shipping companies which have professional logistics operation experience and are specialized in services for vehicle logistics, CKD, SKD, ect to meet different requirements of different customers.
Sinotruk Aftermarket Company has now established a nationwide central depot and primary distribution network to support the aftermarket sales and service business in an all-round and multi-angle way. In the operation, based on the business policy which is better than the industry, the company also formulates and improves the financial support, big customer policy, franchisee policy, transport and old parts support policy, spare parts replacement policy, financial support policy and reward policy for excellent talents in the central depot, so as to support the central depot and distribution network to be bigger and stronger.
The Sinotruk company takes customer satisfaction as the purpose, through the establishment of four levels of spare parts reserves, both internal and external, to ensure that spare parts meet the rate and service time. Internally, the company has formed a three-level reserve of suppliers, manufacturing units and electric companies, which effectively ensures the satisfaction rate of each service station; at the same time, the Sinotruk takes the central storehouse spreading across the market as the main body, establishes the central storehouse and the second-level reserve relying on franchises, and forms a fast, timely and efficient spare parts service support system radiating across the country from the main office to effectively ensure the satisfaction rate of the regional spare parts, and provides customers with the whole life cycle and high-quality spare parts. Protection services.
Under the guidance of the passionate culture of ‘if you don’t fight for the first, you are mixing’, and with the goal of challenging the benchmark of after-market, the Sinotruk is committed to the establishment of five platforms, and has gradually formed a warehouse management platform ‘based on the construction of the four-tier inventory’; ‘The channel management platform, which takes the central warehouse as the core and creates an elite team with win-win cooperation and serves the main market; and the customer interaction platform, which takes the one-code-multi-sweep as the means to enhance the customer interaction experience and form the customer image; ‘A product development platform that takes the whole life cycle of the vehicle as its service goal and meets the needs of different vehicle states; and a market rights platform that aims to provide high-quality products and standardise the after-market marketing environment.
Many thanks for choosing Sinotruk trucks!
To ensure the normal life of vehicles and obtain the good economic benefit, all the instructions of the maintenance requirements mentioned need strictly to be followed.
Pure fuel in accordance with the quality requirement is required to be used during the vehicle’s running. All chosen oil, lubricating oil, hydraulic oil etc. for vehicles shall be consistent with the provided grades of this manual.
We reserve the rights of technical alteration and upgrades for better improvement without prior notice.
1,Guarantee period. Date of start:
a, Sea transportation，starting from the very date of the B/L one month later；
b, Land transportation，starting from the very date of customs declaration.
2.a, Road truck: Within 12 months or terminates 60,000 km, whichever is reached first;
b, Off road truck & engineering truck: Within 6 months or terminates 30,000 km, whichever is reached first;
Warranty coverage is only for major vehicle engine, transmission, and axle components.
Attention:
The warranty period, warranty starting date and warranty scope shall be executed in principle according to the above provisions.
During the warranty period, Sinotruk is no longer responsible for overseas after-sales service for the vehicle, except for the responsibility of sending the required spare parts to the main port cities in China, which is determined by the Quality Department of Sinotruk in accordance with the provisions of the relevant written documents of Sinotruk , and the buyer shall bear the responsibility for the overseas after-sales service.
During the quality warranty period, Sinotruk is only responsible for the replacement of damaged parts with new parts under the terms of ‘FOB China’s major ports’. It is not responsible for other related costs (e.g. labour cost, lost labour cost, costs incurred by the parts outside China, other expansion losses, etc.).
For the quality problems of the parts that can be repaired and do not affect the use after repair, in principle, the repair is the main focus, and if it can not be repaired, the replacement of parts.
Sinotruk 400 Call Center, with 50 experts and 76 ordinary customer service agents, has many years of professional experience, and strives to build a rapid communication bridge to ensure that the demands are settled and everything has a response.
— One-key repair reporting, quick response
Customers can apply for repairs through various forms such as the Smart Sinotruk APP, WeChat, and 400 phone calls, and the order will be taken within 10 minutes.
— Expert team to provide technical support
A strong team of experts can quickly diagnose faults, provide the best repair plan, and provide lifelong technical support for the entire vehicle.
— Limited-time maintenance, overtime compensation
Fault vehicles shall be repaired and completed within a time limit. For highway vehicles, general faults shall be completed within 24 hours and major and difficult faults shall be completed within 72 hours. Compensation for exceeding the time limit shall be made at 1,000 yuan per day.
— Service quality is evaluated by customers
The customer evaluates the quality of each service through the Smart Sinotruk APP, and the evaluation results are linked to the maintenance cost of the service station, accepting comprehensive supervision from the customer.
